10 Best Remote IT Support Software in 2024

In this digital world, everyone is in pursuit of embracing tools that reduce the effort input with their innovative features. As this approach has helped boost the productivity of workers, over 16% of the world's companies have completely digitalized their businesses, whereas a greater percentage of them are working as a hybrid. 

Whether you own a remote company or a hybrid one, remote device services are must-have things for your business. With them, you can let the IT professionals review your customers’ systems, diagnose any loopholes, and fix them.

In this article, we have compiled a list of the 10 best remote IT support software that make remote troubleshooting a breeze with their amazing features. Dive in to have a look at them!

Part 1. How Does Remote IT Support Software Work?

Understanding the basics of working with a remote IT support software service is crucial for making the right choice. These offer IT professionals access to your system to ease setting up system settings, spotting and fixing issues, installing new software, and more.

All this is done by capturing the device’s screen visuals and mouse and keyboard inputs and transmitting them to other devices for remote control. Hop on below to explore the best software for the purpose.

Part 2. Our Top 10 Picks: Discover the Ultimate Remote Support Tools of 2024

 

After thoroughly reviewing multiple IT support remote control software, we have compiled a list of the best ones. You can go through their details to make an informed choice. So, why wait more? Let’s just dive in!

1. Avica Remote Desktop

Very first on our list is Avica, the game changer among all the remote assistance software. With the philosophy of Connect Everything, Work Anywhere, this platform ensures the safe management of your IT system from anywhere. It supports multi-monitor support, 4:4:4 color, 4K resolution, and multiple simultaneous connections. Hop on below to learn more!

Compatibility

It’s available on Windows, macOS, Android and iOS.

Key Features

• Ensures secure connection with End-to-End AES-256 encryption and privacy mode
• Supports copy-paste and drag-and-drop functionality for ease of sharing
• Allows adding multiple devices to the connection and creating multiple visual screens

Pros

• Voice syncing
• Swift file transfer
• Group monitoring

Cons

• Compared to some renowned names, newer ones on the market

Feel free to easily download Avica software by clicking the button below. If you require additional information about Avica product downloads, please visit the dedicated Avica download page. Rest assured, Avica guarantees safety and ensures that all products acquired from their official website or app store are free from viruses. You can confidently download Avica from these trusted sources.

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2. RemotePC

Next on the list, RemotePC enables connecting and controlling remote desktops when collaborating with IT professionals. With it, you can easily collaborate using calendar integration, attend meetings, and private messaging.

Compatibility

It supports PC, Mac, Linux, iPad, iPhone, or Android devices.

Key Features

• Allows voice chats and file transfers
• Collaborate via different modes, i.e., chat, whiteboard, or sticky notes
• Enables recording and saving remote sessions

Pros

• Remote printing service
• Affordable pricing
• Trusted by 500+ companies

Cons

• Difficult to setup
• Shorter free trial
• Limited self-help options

3. ZohoAssist

Are you managing a team of IT professionals to help customers resolve their issues, or just want your Customer Support service to be top-notch? ZohoAssist has covered you with its intuitive features.

Compatibility

Its supported platforms include Mac, Linux, Windows, iOS, Android, and Chromebook.

Key Features

• Offers integration with multiple applications
• Relies on TLS 1.2 and AES 256-bit encryption
• Supports annotation and session recording

Pros

• Cross-platform support
• Convenient on-demand remote support
• No need to download the app for beginning sessions

Cons

• Cluttered user interface
• Limited features supported in the free trial
• Doesn't support drag-and-drop file transfer features

4. BeyondTrust

As the name indicates, BeyondTrust is a leading platform that goes over the bounds when ensuring users’ data privacy. It combats threats, protects identities, and delivers dynamic access to remote computers for not only IT support but also for remote work functioning.

Compatibility

It’s compatible with Windows, macOS, Linux, iOS, Raspberry Pi, Jumpoint, and more.

Key Features

• Supports a variety of third-party integrations
• Satisfies a wide range of audit and compliance requirements
• Offers privilege management for Mac and Windows

Pros

• Trusted by over 20,000 companies
• Supports Identity-centric security
• Excellent Customer Support service

Cons

• Some users have reported lagging
• Non-tech savvy finds it a bit daunting to use
• Low frame rate compared to others

5. TeamViewer

If you are looking for remote device service for personal use, check out TeamViewer! Its personal version is free to use and supports multiple innovative features like file transfer, video chats, remote audio, etc.

Compatibility

It's compatible with Windows, macOS, Linux, ChromeOS, iOS, Android, and Web Services.

Key Features

• Unrestricted access to files and apps without a VPN
• No need to indulge in lengthy configuration
• Integrates with a range of partners, like Microsoft Teams

Pros

• Engineered for productivity
• Mobile device support
• Free to download

Cons

• Costly for businesses
• No free trial
• Sometimes, lag with slower connections

6. GoToMyPC

Whether you are concerned about secure remote connections or swift file transfers with remotely connected devices, GoToMyPC has your back. With 20+ years of experience in the industry, this platform is really doing wonders for its users.

Compatibility

It supports all renowned platforms, i.e., Android, macOS, Windows, and iOS.

Key Features

• Compatible with dynamic and static IP addresses
• Offers banking-grade 256-bit AES encryption
• Gives seamless installation and multimonitor support

Pros

• Robust security
• Quick setup
• 24/7 Customer Support

Cons

• Lags in speed when connected to multiple devices
• Relatively expensive
• Somehow challenging to use

7. Splashtop

Splashtop is another reliable and tested remote device service compatible with commonly used platforms. Its impressive security, user-friendliness, and swift processing speed set it apart from its competitors.

Compatibility

Splashtop Business supports Windows, Mac, Chromebook, iOS, and Android.

Key Features

• Offers 24x7 intrusion detection for secure infrastructure
• Unrivaled IT support features
• Enables conveniently meeting the HIPAA, PCI, and FERPA requirements

Pros

• Affordable entry plan
• Multi-device compatibility
• Trusted by 30 million users

Cons

• Confusing pricing plans
• Short free trial
• Whiteboard supported on mobiles only

8. VNC Connect

This remote desktop software for IT support is no exception in offering the best remote connection services like all others on the list. However, its distinctive features include inclusiveness and straightforward billing options.

Compatibility

It supports Windows, Mac, Linux, Raspberry Pi, Android, and iOS / iPadOS.

Key Features

• Secure certifiably and has crossed 250 million+ downloads
• Offers top-notch and lightweight remote support
• Can be tailored to fit your needs

Pros

• Free version for home users
• Mobile support
• Swift and secure connections

Cons

• Bills annually
• Low frame rate
• Daunting to setup

9. LogMeIn Rescue

Using remote device service for the first time? LogMeIn Rescue is there to rescue you from all those threats and privacy leaks with its robust security, less downtime, and enterprise-grade cross-platform software.

Compatibility

It offers cross-platform support for iOS, Android, Mac, and PC.

Key Features

• Offers industry-leading security with SSO, AD Sync, and 256-bit AES encryption
• Pretty easy to customize as per your brand needs
• Redefines remote support experience with its innovative features

Pros

• Remote printing
• No limit on the transferred files’ size
• Cloud storage for convenient file-sharing

Cons

• No free trial
• The cheapest plan gives access to only two computers
• Expensive billing

10. Dameware Remote Everywhere

According to multiple reviews, Dameware is best known for its speed and security features. It prevents security breaches to a great extent by demanding multi-level permissions, two-factor authentications, and more such features.

Compatibility

It offers compatibility with Mac, Windows, Linux, and iOS.

Key Features

• Offers smart card and multifactor authentication
• Allows remote monitoring and alerting
• Gives access to help desk bundle with Dameware Remote Support

Pros

• Fast connecting speed
• Availability of free trials
• Active directory management

Cons

• Faces occasional crashes
• Lags in speed when connecting
• Costly option

Part 3. How to Use Avica for remote IT support?

Of all the above-mentioned tools, we found Avica to be the best! Its multiple screen resolutions, qualities, viewing modes, frame rate, and more such flexible features let you streamline your remote troubleshooting sessions. Moreover, you can use it without any previous tech knowledge. 

Free Download

Following are the steps for using Avica as your remote desktop software for IT support:

Step 1: Access the Software

Download and install Avica on your remote and local devices. On completion of installation, launch the software and log into your account.

Step 2: Get Avica ID and Password

Avica will assign you a specific Avica ID and Password. Avica ID will always remain the same; however, you can alter the Password. Ask for this Avica ID and Password from whom you want to remotely access the desktop.

Step 3: Establish Connection

Enter the remote device's Avica ID into the designated boxes on the local device and establish a connection! You can now perform your desired actions on the remotely accessed device. Once done, hit the broken link icon on the top right screen corner to terminate the connection.

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Conclusion

That was all about the best remote IT support tools. Though each of these services has its own pros and cons and distinct features, Avica sets things apart by being an all-in-one solution for not only remote IT support but also for secure remote access and more remote working requirements.