This is a global Privacy Policy.
1. Introduction
This Privacy Policy (“Policy”) details RAYWING PTE.LTD. ’s (“Avica”) commitment to protecting the privacy of individuals who visit our Websites and who register to use the products and Services (as defined below) which we market for subscription (“Subscriber”). For the purposes of this Policy, the term, “Websites”, shall refer collectively to www.avica.link as well as any other websites operated by Avica and/or its affiliates that contain a link to this Policy.
At Avica, we aim to be transparent about how your personal information is collected, used, and/or shared. The purpose of this Policy is to inform you of the types of personal information we may collect from you and how that information will be used. Avica collects certain personal information through its Websites as well as its family of products and/or related services (each a “Service” or the “Services”). Except as expressly set forth in this Policy, Avica will not use your information in any other manner or for any other purpose.
If you have any questions or wishes in connection with your personal data or with our privacy practices, you may contact us at our official email: support@avica.link
2. Scope of This Policy
In this Policy, personal information means information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, or location data. The use of information collected through our Services shall be limited to the purpose of providing the Services for which the Subscriber has engaged.
Our Websites may contain links to other websites and the information practices and the content of such other websites are governed by the privacy statements of such other websites. We are not responsible for the privacy practices of such other websites and we encourage you to review the privacy statements of any such other websites to understand their information practices.
In certain cases, we may process your personal information as a Processor or Service Provider on behalf of our client Subscribers. If you are an individual who interacts with a Subscriber while using our Services (such as a customer of one of our Subscribers who are, for example, a Managed Service Provider or an IT support technician) and would either like to amend your contact information or no longer wish to be contacted by one of our Subscribers that use our Services, please contact the Subscriber that you interact with directly.
3. Privacy Policy Updates
Due to the Internet’s rapidly evolving nature, we may need to update this Policy from time to time. If so, we will post the updated Privacy Policy on our Websites located at https://www.avica.link/terms-and-conditions.html . We may also send registered users of the Websites email notifications notifying such users of any changes to the Policy.
4. What Information We Collect From You on our Websites
When visiting our Websites, you may be given the option to fill out a service registration, complete a survey or other form which could contain personally identifiable information, such as user identification name, an email address, and/or any other information that you voluntarily transmit with your communication to us.
In addition, whenever you visit a Avica web page, your browser may send certain information to our server, which we record. This information may include the URL of the referring web page, your browser, OS type, as well as the information set forth below:
Cookies and Other Tracking Technologies:
To facilitate your use of our services，after obtaining your consent，we and our authorized partners may place cookies and other information gathering technologies on your browser. These technologies provide us with personal information, including information about devices and networks you utilize to access our Websites, and other information regarding your interactions with our Websites. For detailed information about the use of cookies in the Websites, please read and review our Cookie Policy which can be found at https://www.avica.link/terms-and-conditions.html .
We partner with third parties to manage our advertising on other sites. Our third party partners may also use technologies such as cookies to gather information about your activities on our Websites and other sites in order to suggest advertisements based upon your browsing activities and interests.
We may use web beacons, tags and scripts on our Websites or in email we send to you. These assist us in delivering cookies, counting visits to our Websites, understanding usage and campaign effectiveness and determining whether an email has been opened and acted upon. We may receive reports based on the use of these technologies from our third-party service providers on an individual and aggregated basis.
We may use Local Storage Objects (“LSOs”) such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs. Third parties with whom we partner to provide certain features on our Websites or to display advertising based upon your Web browsing activity use LSOs such as HTML5 to collect and store information.
Logs:
As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, we connect personal information to information gathered in our log files as necessary to improve our Websites and Services. In such a case, we would treat the combined information in accordance with this Policy. Avica requires this information in order for the Website and Services to work as optimally as possible (for example, to display content correctly and to keep the Website and Services secure), the processing of these personal data is therefore necessary for the purposes of the legitimate interests pursued by Avica and are stored for 1 year.
Analytics:
We collect analytics information when you use the Websites to help us improve them. We may also share anonymous data about your actions on our Websites with third-party service providers of analytics services.
We also use mobile analytics software to allow us to better understand the functionality of our mobile application on your device. This software may record information such as how often you use the mobile application, the events that occur within the mobile application, aggregated usage, performance data, and where the mobile application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application. The processing of personal data is necessary for the purposes of the legitimate interests pursued by Avica, in order to improve services and will not be retained for longer than 2 years.
5. Information We Collect from Subscribers through our Services Account and Registration Information:
We ask for and may collect personal information about you such as your name, address, phone number, email address, and credit card information, as well as certain related information like your company name and website name, when you register for an account to access or utilize one or more of our Services (an “Account”). We also ask for and collect personal information such as an email address and a name or alias from any individual that you authorize to log into and utilize our Services in connection with Your Account.
If you sign-up for a free trial Account, you are not required to enter your credit card information unless and until you decide to continue with a paid subscription to our Services. A third-party intermediary is used to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information for any purpose except for credit card processing on our behalf.
We refer to any information described above as “Account Information” for the purposes of this Policy. The processing of your Account Information in this context is necessary for the performance of a contract to which you are a party in connection with the use of our Service. You cannot register for an Account and make use of our services without providing us with these personal details. Except for Financial Records such as your name, billing and shipping address, invoice records, and/or agreements between you and Avica (“Financial Records”), your Account Information is stored for as long as you have an Account and will be deleted by contacting support@avica.link. Avica has a legal obligation to retain Financial Records for a period of 7 years from the date of the invoice transaction.
Other Submissions:
We ask for and may collect personal information from you when you submit web forms on our Websites or as you use interactive features of the Websites, including, participation in surveys, contests, promotions, sweepstakes, programs (including reseller, referral, beta, and early access program applications), requesting customer support, or otherwise communicating with us. The processing of personal information is necessary for the purposes of the legitimate interests pursued by Avica, in order to interact with you. Your personal data is stored for a period of one month after responding to your message, resolving your issue or the end of the survey, contest, promotion, sweepstake or program.
Newsletters:
If you have signed up for Avica’s newsletters, we will send you information on the development of our Services. If, at any moment, you do not wish to receive emails of Avica anymore, you can unsubscribe by using the opt-out option that is provided in every email that we send you. You may also unsubscribe by sending an email to support@avica.link To subscribe, you have to provide us with your email address. We process this personal information on the basis of your consent, which you may withdraw at any point through unsubscribing. We retain your e-mail address and the data that show that you have signed up for the newsletter for as long as you are subscribed to the newsletter and no longer than 1 year after you unsubscribe.
Attendee Information:
We ask for and may collect personal information such as your name, address, phone number and email address when you register for or attend a sponsored event or other events at which any member of the Avica team participates. The processing of your personal data is therefore necessary for the performance of a contract to which you are a party. You cannot register for an event without providing us with these personal details. Your personal information is deleted in accordance with Newsletters section of this policy.
Desktop software and Mobile Application:
When you download, or install, and use our Services, we collect following information: (a) Device information including device names, the type of device you use, its IP address and MAC address, and operating system version and (b) Session information including session start time, end time, speed of access to Avica servers in different regions, our desktop software or mobile application crash dumps, or error logs. Avica requires this information in order for the Services to work as optimally as possible (for example, to display content correctly and to keep the Services secure), the processing of these personal data is therefore necessary to perform our contract with you and can be transferred to customer or deleted by contacting support@avica.link
6. Information From Third Party Services:
We may also obtain other information, including personal information, from third parties. For example, we may have access to device information from a third party RMM (remote monitoring and management) service who integrates with our Services. Any access that we may have to such information from a third party RMM service is in accordance with the authorization procedures determined by that service. You should check your privacy settings on these third party services to understand and change the information sent to us through these services.
7. How we use your personal Information
General Uses:
We use the information we collect about you (including personal information, to the extent applicable) for a variety of purposes, including to (a) provide, operate, maintain, improve, and promote the Services; (b) enable you to access and use the Services; (c) process and complete transactions, and send you related information, including purchase confirmations and invoices; (d) send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages; (e) send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners. You can opt-out of receiving marketing communications from us by contacting us at support@avica.link or following the unsubscribe instructions included in our marketing communications; (f) process and deliver contest or sweepstakes entries and rewards; (g) monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes; (h) investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities; (i) personalize the Websites and Services, including by providing features or advertisements that match your interests and preferences; and (j) for other purposes for which we obtain your consent.
9. Legal Basis for Processing:
We collect your personal information only where one or more of the following apply: (a) we have your consent to do so, (b) where we need the personal information to perform a contract with you (e.g. to deliver the Services you have requested), or (c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person.
Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal. If you wish to withdraw your consent or if you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at support@avica.link.
10. Sharing of Information Collected
Third-Party Service Providers:
We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our Websites, application development, backup, storage, payment processing, email notification service, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.
Compliance with Laws and Law Enforcement Requests; Protection of Our Rights:
In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, available at https://www.avica.link/terms-and-conditions.html , or as otherwise required by law.
Testimonials:
From time to time, we may post testimonials on the Websites that may contain personal information. We obtain your consent to post your name along with your testimonial.
Avica Sharing:
We may share information, including personal information, with any member of the Avica team. Moreover, we may share your personally identifiable information and/or aggregate information with a parent, subsidiary or affiliate entity in our corporate family. We may transfer your personally identifiable information and/or aggregate information to a successor entity upon a merger, consolidation or other corporate reorganization in which Avica participates or to a purchaser of all or substantially all of Avica’s assets to which the Websites or the Services relate.
With Your Consent:
We may also share personal information with third parties when we have your consent to do so.
11. How Long We Retain Your Personal Information
We will retain your personal information for as long as is needed to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is completed automatically after a period of 2 years.
For personal information that we process on behalf of our Subscribers, we will retain such personal information in accordance with the terms of our agreement with them, subject to applicable law.
12. Your Privacy Rights
Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at support@avica.link. Subscribers to our Services may update or change their Account Information by editing their profile or organization record or by contacting support@avica.link for more detailed instructions. To make a request to have personal information maintained by us returned to you or removed, please email support@avica.link. Requests to access, change, or remove your information will be handled within thirty (30) days.
An individual who seeks access to, or who seeks to correct or, amend inaccuracies in, or delete personal information stored or processed by us on behalf of a Subscriber should direct his/her query to the Subscriber (the data controller). Upon receipt of a request from one of our Subscribers for us to remove the data, we will respond to their request within thirty (30) days. We will retain personal information that we store and process on behalf of our Subscribers for as long as needed to provide the Services to our Subscribers. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at support@avica.link.
If you are a Subscriber or otherwise provide us with personal information in connection with your use of our Websites or Services, we will delete this information upon your request, provided that, notwithstanding such request, this information may be retained for as long as you maintain an Account for our Services, or as needed to provide you with our Services, comply with our legal obligations, resolve disputes and enforce our agreements.
13. International Transfer Of Information Collected
To facilitate our global operations, as well as to provide you with the Services you subscribed, we may transfer and access such personal information from around the world, including from other countries in which Avica has operations for the purposes described in this Policy. We may also transfer your personal information to our third party processors, who may be located in a different country to you. Such countries may have laws which are different, and potentially not as protective, as the laws of your own country. Avica has signed Data Processing Agreement (“DPA”) with our third party processors as contractual safeguard to ensure equivalent obligations as those required from Avica are satisfied. Some of our service providers are located outside Singapore, including the European Economic Area (EEA), the United States, and China. To comply with EU data protection laws around international data transfer, service providers outside the EEA are only allowed to process your personal data in accordance with a contract entered into between Avica and the service provider, incorporating the European Commission’s Standard Contractual Clauses, which ensure that adequate data protection arrangements are in place (Article 46.1(c) GDPR), or if another safeguard for international transfer detailed in GDPR Chapter V applies. For more information on where and how the relevant document may be accessed or obtained, please contact us.
14. Children’s Privacy
We recognize the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. The Websites are not intended for children under the age of 13. We do not target its services or the Websites to children under 13. We do not knowingly collect personally identifiable information from children under the age of 13. If you become aware that we are processing the personal information of children under the age of 13, please contact us and we will delete such data as soon as possible.
15. Links to Third Party Sites
The Websites may provide links to other websites or resources over which we do not have control (“External Web Sites”). Such links do not constitute an endorsement by Avica of those External Web Sites. You acknowledge that we are providing these links to you for convenience only. We are not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located at such External Web Sites.
16. Security
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. We employ procedural and technological measures, consistent with industry practices to protect your personally identifiable information. Such measures are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. We use firewalls, password protection, encryption, secure socket layer and take other physical security measures and place internal restrictions on whom within Avica may access your data to help prevent unauthorized access to your personally identifiable information. If you have any questions regarding this Policy please contact us:
By e-mail: support@avica.link
By mail: 10 ANSON ROAD
#27-18
INTERNATIONAL PLAZA
SINGAPORE (079903)
service@avica.link
This Policy was last updated: July 30, 2023
This policy may be translated into different languages. In case of any conflicts or inconsistencies between the English version or any translation hereof, the English version shall prevail and govern.